Cancellation policy

Last updated: November 11, 2026

Divina Esencial does not currently offer subscriptions, pre-orders or other purchase options with later or recurring charges. This policy explains how to cancel a regular order.

Before your order ships

You can cancel your order at no penalty any time before it ships. Orders usually ship within 24 to 48 hours, so please email us as soon as possible at sales@divinaesencial.com with your order number. When we cancel an order before it ships, we refund the full amount you paid to your original form of payment.

After your order ships

A shipped order can no longer be cancelled. You may be able to return it under our Refund policy.

Customers in the EU/EEA

If you live in the European Union or the European Economic Area, you also have a 14-day right of withdrawal, described in Section 21 of our Terms of service.