FAQ's

All prices on our website are listed in USD (United States Dollars).

We ship within 8-12 hours of your order. Standard delivery is 3-5 business days via UPS, USPS, or ePacket depending on your location. All orders include tracking numbers. Tracking updates may take 1-2 days after shipment.

Yes! You can cancel your order at no penalty before it ships. If you need to change your shipping address, please email us at sales@divinaesencial.com within 24 hours of placing your order.

We offer a 100% money-back guarantee on defective or damaged products. You have 30 days to return the item for a full refund. Return shipping is at the buyer's expense. Please include your name and order number with your return.

Please email us immediately at sales@divinaesencial.com with your order number and the correct address. We can update shipping addresses within 24 hours of order placement.

We use premium, non-toxic ingredients including natural coconut soy wax blends for candles, phthalate-free fragrance oils, cotton and wood wicks, and essential oil-infused bases for our body care line. Every product is meticulously hand-crafted in small batches.

Yes! Our candles are made with a coconut soy wax blend that is clean-burning, biodegradable, and free from paraffin, lead, and phthalates. We use cotton or wood wicks and hand-pour each candle in our workshop.

Our candles and reed diffusers use phthalate-free fragrance oils that are generally considered safe around most household pets. However, we recommend keeping open flames out of reach and ensuring good ventilation. If your pet has respiratory sensitivities, consult your veterinarian before using any scented products.

Flip your reeds every few days to refresh the scent. Place your diffuser away from direct sunlight and heat sources. A 4oz reed diffuser typically lasts 2-3 months. When the oil runs low, you can purchase our refill options to reuse your favorite vessel.

On the first burn, let the wax melt across the entire surface (usually 2-3 hours) to prevent tunneling. Trim the wick to 1/4 inch before each use. Never burn for more than 4 hours at a time. Keep away from drafts, and always place on a heat-resistant surface.

Lightly mist your linens, pillows, curtains, or towels from about 12 inches away. You can also spritz it in closets, drawers, or any room for an instant fragrance refresh. Our linen sprays are safe for most fabrics but we recommend testing on a small, hidden area first.

Yes! Orders over $100 receive a complimentary gift box and ribbon. For orders under $100, gift packaging is available for a $5 flat rate at checkout. Every order can include a free personalized gift message.

Absolutely! We specialize in corporate gifting with custom branding options, curated gift sets, and bulk pricing. Visit our Corporate Gifting page or email us at sales@divinaesencial.com for a personalized quote.

Yes, we offer wholesale accounts for qualified retailers and businesses. Visit our Wholesale page or contact us at sales@divinaesencial.com to apply.

Yes! Every Divina Esencial product is meticulously handcrafted in small batches. We believe in quality over quantity, ensuring each candle, diffuser, and body care item meets our high standards before it reaches you.

Visit our Shop by Scent page to browse by fragrance family — Fresh, Floral, Citrus, Earthy, or Warm & Spicy. Each product page also includes detailed scent notes and a fragrance profile to help you find your perfect match. Not sure? Try one of our sample sets!

We'd love to hear from you! Email us at sales@divinaesencial.com or visit our Contact Us page. We respond to most inquiries within 24 hours.