Our Store Policies
Shipping Policy
All orders are shipped within 8 to 12 hours of you placing the order using UPS, USPS or ePacket depending on your location and fastest available service.
Typical delivery time frame is between 3 to 5 business days however, you may receive your items much earlier.
All orders are shipped with tracking number so you can track it every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.
Return & Refund Policy
Returns / Exchanges
We hope that you will be 100% satisfied with your purchase; however, if you need to make a return or exchange, we are happy to help whenever feasible. Any items that have been opened cannot be returned, and items must arrive in their original, unused condition. Please contact us for information to include with your return and return your unwanted items within 30 days of receiving your order. Email or use our Contact Form to get in touch.
Gift Certificates are not returnable and cannot be redeemed for cash.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Defective Products or Missing Shipments
If there is something wrong with your order, please reach out and we will make it right. If we believe that your items have a defect, we will send a replacement at no cost to you. Please contact us as soon as possible after receiving your delivery or when you notice a package is missing after receiving our delivery confirmation email. For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are able to assist with items that arrived broken, missing items, and missing packages within the 30-day return/exchange policy time frame and with a photo of the broken items and/or package. please contact us at Sales@divinaesencial.com
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sales@divinaesencial.com and send your item to:5558 S Telluride St, Centennial, CO 80015.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 5558 S Telluride St, Centennial, CO 80015.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us
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