Withdraw from your order

For customers in the European Union and the European Economic Area. You can withdraw from your order within 14 days without giving a reason. Section 21 of our Terms of Service explains this right in full, including when it does not apply.

How it works

• The 14 days start on the day you, or someone you name other than the carrier, receive the goods. If your order arrives in several parcels, they start when the last one arrives.
• To meet the deadline, it is enough to send your notice before the 14 days end.
• Send the goods back to Divina Esencial LLC, 5558 South Telluride Street, Centennial, Colorado 80015, United States, no later than 14 days after you send your notice. You pay the direct cost of returning them.
• We refund all payments you made, including standard delivery costs, no later than 14 days after we receive your notice, using the payment method you used. We may wait until we receive the goods back or proof that you sent them, whichever comes first.

Send your withdrawal notice

You can also withdraw by email to Sales@divinaesencial.com or by letter to the address above, for example using the model withdrawal form in Section 21 of our Terms of Service.